TANZANIA HUMAN POWER ADVENTURE
TOUR COMPANY LIMITED
Top Rated
★★★★★ 5/5
Terms & Conditions
1.When the terms and conditions apply
- These Terms and Conditions shall govern the relationship between Client and THP Adventure and apply in the following situations:
- When you book a trip directly with us;
- When you book a trip through our partners acting as our sales representatives;
- When booking a trip with us directly or through one of our partners, which include various travel agencies and marketplaces, both sides automatically agree to be bound by these Terms and Conditions.
- Please note that these Terms and Conditions stipulate the rights and responsibilities that you have while booking and taking part in our tours in Tanzania.
2.Our warranties and representations
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- We have all the necessary licenses and permits to organize and run Kilimanjaro climbing expeditions and wildlife safaris in the United Republic of Tanzania;
- We possess relevant expertise and experience and have taken care of the travel arrangements for over 10,000 visitors of Tanzania so far;
- All our Kilimanjaro guides, wildlife safari driver-guides and consultants have professional training in their respective fields;
- All information that we use in marketing and advertising is true and correct. We do not exaggerate or misrepresent anything in the description of our products;
- We are a tour operator, not a travel agency. No part of our adventures is handled by third parties with the exception of accommodation in certain hotels, which do not belong to our company, and domestic and international air travel services;
- We also warrant and represent that your trip with THP Adventure will positively impact the developing communities of Tanzania;Thus, not only are the salaries that we pay to our local employees above the market average but we also actively support community development projects in Tanzania. We are environmentally friendly and have strict “leave-no-trace” protocols to cultivate sustainable tourism in Tanzania and preserve its natural heritage for future generations.
3.Treatment of your personal information
We shall require certain personal information to take care of your expedition arrangements. Such information includes your full name, age, nationality, passport information, diet, and medical particulars.
Parts of this information will be made available to the administration of the Tanzania wildlife areas for the processing of entry permits and to the accommodation providers to make your stay comfortable.
4.Communications and correspondence
As a result of our proactive policies in regards to safeguarding all of our communications, we have not had any cases of our company being impersonated or misrepresented by malevolent third parties for their own gain. However, caution is always advised.
- Email: all emails in @thpadventure.com domain zone
- Phone and WhatsApp: all phone numbers published on THP Adventure website
- Other means of communication: online-chat on our website
As a result of our proactive policies in regards to safeguarding all of our communications, we have not had any cases of our company being impersonated or misrepresented by malevolent third parties for their own gain. However, caution is always advised.
5.Booking and payment process
- The booking process begins with your email or phone call to our offices. A personal travel consultant, whose responsibilities encompass all communications with you as well as planning and arranging all of the details of your tour, will be designated. Once all of the details have been agreed upon, an invoice will be issued enabling you to make a deposit confirming your booking.
- Your adventure will be deemed confirmed once a deposit payment reaches our account, of which our designated travel consultant will inform you immediately. Depending on the type of your tour, the deadline for the deposit payment will be set by our consultant.
- Full payment for your tour must be made 14 days before the scheduled commencement date, unless otherwise agreed with our consultant in writing. In any case, all of our travel packages should be fully prepaid.
- Timely payments are essential, as these funds will be used to cover hotel reservations and other tour-related expenses, which – in turn – tend to be fully prepaid in Tanzania. Failure to make timely payments without prior notification of – or arrangements with – our Company may result in our cancelling your booking. Any deposit made may be forfeited according to our cancellation policies.
- Please note that all transaction-related charges applicable to your payments must be covered by you. All banking commissions for both sender and receiver must be covered by you when using wire transfers. A 3.5% surcharge shall be applicable to all credit card payments.
- If the deposit and final payments made to our accounts are for any reason incomplete, we shall charge you for the missing amount upon your arrival in Tanzania.
Participation of minors
- One must be of legal age (18 years or older) to book a wildlife adventure with THP Adventure. Bookings for minors (those who have not attained that age) can only be made by their parents, guardians or legal custodians. Those making the bookings for minors accept these Terms and Conditions on their behalf, including the assumption of risk and limitations of our liability;
- Minors must be accompanied and supervised by an adult Client at all times. The Client shall be responsible for the Minor’s conduct and carry the liability for any damage that may result from said conduct. Though extra attention is always paid to children travelling with us, the Company provides neither child care nor chaperoning services;
- All bookings made on behalf of a minor are subject to our approval. The accompanying adult will be solely responsible for securing the permits, approvals and meeting other legal requirements that may be needed for a minor to travel to Tanzania. We shall not be liable for the failure to comply with any requirements that may prevent the minor’s entry into Tanzania;
Third-party bookings (tour leaders, travel agencies and other travel professionals)
If you are a tour leader/travel agent/etc., making a booking on behalf of others, you will be deemed the contact person for every tour participant. In such a case, you will be responsible for:
- Informing the other tour participants of these Terms and Conditions. If you consent to them, we will assume that you have secured express consent of all tour participants to these Terms and Conditions and to the inclusions and exclusions of the tour package;
- Completing the payments timely and accurately;
- Passing all relevant information to the tour participants in a comprehensive and timely manner. If there are any agreed changes with regard to the dates or itinerary, you will be responsible for informing the tour participants and securing their consent;
- Providing correct and accurate information about the tour participants in a comprehensive and timely manner. It is your responsibility to collect such information and ensure its correctness and accuracy. Under no circumstances will we be liable for any errors and omissions in such information;
If you can not accept responsibility for the above-said, then every member of the group should communicate and book with us individually.
6.Prices
Once we confirm your booking, the price will not be changed, except for the unlikely case of the government of Tanzania increasing park fees, taxes or other tourism-related payments. In such a case, a copy of the relevant public notice shall be made available to you immediately. Two options shall be available to you in case of price increase:
- To cancel your tour and receive a refund in accordance with our cancellation policies;
- To agree to the change of price and pay the difference to us;
7.Changes to the itinerary
Changes by the Client:
- Any changes you make to your itinerary will be made free of charge if they do not result in extra costs for us. Any such costs must be covered by the Client;
- If you decide to discontinue our tour after it stated, either voluntarily or involuntarily, you will be liable to cover any extra costs caused by your decision to leave the trip. Such costs may include but are not limited to covering transportation and accommodation expenses;
- If you miss any tour service, sightseeing or meal, or fail to use any other service acting on your own account, no refund will be provided;
Changes by the Company:
- While we do our best to ensure that your tour goes as planned, situations may arise (e.g. parts of the planned route becoming inaccessible due to poor weather conditions) requiring us to change your itinerary. Though rare, such cases are not to be ruled out and we shall endeavour to inform you of them promptly;
Changes because of third parties:
- If, after making the payments, you decide to change your travel dates, you must inform us of these changes no later than 60 days before the original starting date of your tour. Please bear in mind, that any new proposed dates must fall within one year of your original travel dates.
- Also note that Tanzanian domestic carriers do not reschedule flights. Hotels and Lodges often apply penalties to booking date changes and may set higher prices on accommodation according to season and availability. In such cases, you will be required to cover the extra costs.
8.Changes to travel dates
If, after making the payments, you decide to change your travel dates, you must inform us of these changes no later than 60 days before the original starting date of your tour. Please bear in mind, that any new proposed dates must fall within one year of your original travel dates.
Also note that Tanzanian domestic carriers do not reschedule flights. Hotels and Lodges often apply penalties to booking date changes and may set higher prices on accommodation according to season and availability. In such cases, you will be required to cover the extra costs.
9.Cancellations
Cancellation by the Client:
If you decide to cancel your trip with us, the following cancellation fees shall apply:
- In 90 and more days before the scheduled start of your tour – we will apply a 10% cancellation penalty;
- In 60-89 days before the scheduled start of your tour – we will apply a 30% cancellation penalty;
- In 30- 59 days before the scheduled start of your tour – we will apply a 50% cancellation penalty;
- In 8 – 29 days before the scheduled start of your tour – we will apply a 75% cancellation penalty.
All cancellation penalties are based on the total tour price.
In all cases of cancellations you will also need to cover our non-refundable and/or partially refundable expenses, such as hotel reservations or domestic air tickets. Before issuing a refund, we will deduct those expenses and the costs of fund transfer (banking commissions and credit card surcharges) from the payments that you made to us.
No refunds will be made for all cancellations made in 7 or less days prior to the scheduled travel dates.
NOTE: We have special, even more flexible cancellation terms for our adventures during the ongoing COVID-19 pandemic.
Cancellation by us:
In the unlikely event of us cancelling your tour for any reason, a 100% refund of any payments already made by you to us shall follow;
10.Accommodation
Accommodation in hotels:
- Our prices for the open group departures include accommodation on a sharing basis in double or twin rooms with your fellow-traveler. If you travel alone, we will match you with a same-sex traveler to share a room. If you want to stay in your room alone, please inform our managers at the time of booking. Extra charges for single supplements apply;
- Accommodation type and setup for our private adventures are agreed with our consultants individually;
- Our safari and Kilimanjaro climbing tours include hotel accommodation described in the respective travel packages on our website. In some cases, however, those hotels may be fully booked. We will notify you and suggest an alternative hotel before confirming your tour and accepting payment;
Tented accommodation on Mount Kilimanjaro:
- Our Kilimanjaro climbing packages include tented accommodation on a sharing basis (2 travelers per tent). You will share a tent with your fellow-traveler. If you travel alone, we will match you with a same-sex traveler to share a tent;
- If you want to stay in a tent alone, please inform our managers at the time of booking. Extra charges for single supplements apply. Please note that single tented accommodation on Marangu route of Mt Kilimanjaro and Mt Meru is not possible because of the park regulations;
11.Travel insurance
Having travel insurance is mandatory for participation in our trips. We may disqualify you from taking part in our adventure without any refunds if you do not have a proper insurance package.
Remember that insurance is not generally included in our travel packages (except premium Kilimanjaro climbing packages). This service is available as an extra add-on.
Such insurance should cover emergency medical expenses for any personal injury, evacuation and repatriation, cancellation and curtailment and other reasonable expenses.
If you are climbing Mt Kilimanjaro, your insurance package should cover high-altitude trekking (up to 6,000 m/ 19858 f) and helicopter evacuation.
You should also make sure that your insurance package provides sufficient coverage against all other relevant risks. It is also your responsibility to keep your insurance provider sufficiently informed of your travel plans and the nature of hazards and risks involved.
If any insurance case happens, it will be your responsibility to inform your insurance provider and to comply with all procedures relating to indemnification/reimbursement. We shall provide reasonable assistance, but shall not be responsible for any positive outcome of the insurance claim whatsoever.
12.Vaccinations
Remember that we provide general, non-medical advice about vaccinations and immunizations, which are required or recommended for your visit to the United Republic of Tanzania.
You should seek professional advice from a practicing, licensed physician to determine whether any specific medical measures are necessary for your visit to Tanzania.
13.Equipment and gear for Kilimanjaro climbs
Though all group camping equipment is included in our Kilimanjaro packages, your personal outfit (mostly clothes for climbing) is not. Thus, you should bring all personal gear for your Kilimanjaro adventure. Our consultants will let you know what you will need for the expedition.
If you do not have certain gear, you may hire everything necessary from us. All equipment is new (we renew our stock every six months). However, remember that personal gear hire is not included in your tour price and extra fees apply.
Before the start of your Mt Kilimanjaro or Mt Meru climbing tour, our wildlife consultant may ask you to provide your personal equipment for inspection.
14.Your luggage and valuables
We shall not be responsible for any luggage lost, destroyed or delayed by the airliner or any transportation provider other than our company.
If you purchased a Kilimanjaro climbing tour with us and your luggage is lost or delayed and you had your climbing gear there, we shall provide you with everything from our hiring shop free of charge. Please be mindful that we shall provide free of charge only those items that you had in your luggage. Those that you did not have would be provided at a regular cost.
In addition, neither are we responsible for being in touch with the airliner checking the status of your lost/delayed luggage, nor are we responsible for transporting it to the hotel after it arrives. If your luggage arrives later than you, you will need to pay a luggage delivery fee of transporting the luggage from Kilimanjaro International Airport to the hotel.
You are responsible for keeping your valuables, such as money, gadgets, jewelry, and other personal possessions or luggage while taking part in our tours. We shall not be responsible for any lost, stolen or damaged property.
You may ask our managers to accept your valuables, personal possessions or luggage for safekeeping. In such a case, we will lock them in our company safe, which is under constant video surveillance and alarm. We will assume full responsibility for your property entrusted into our care.
15.Force Majeure
We shall not be liable for anything that may happen because of force majeure, which includes, but is not limited to natural cataclysms, war or military operations, breakdowns of the mechanical facilities, fire, vehicles or electrical appliances, civil disturbances, labor strikes, actions of the government authorities, political unrest, insurrections and mutinies, extreme weather conditions and other calamities and situations beyond our reasonable control and which we could not foresee.
16.The laws of Tanzania shall apply
The laws of Tanzania shall apply
